In regards to concerns raised by customers, Hill said her lipsticks are not "expired, moldy, or hazardous," despite what people say. Jaclyn Hill Courtesy Jaclyn Hill Cosmetics. A statement on the customer service section of the Jaclyn Cosmetics … "I had my first meeting with my first lab in April 2014." As for the reported hair found in some lipsticks, Jaclyn Cosmetics attributes the appearance of fuzz to the white inspection gloves used by the laboratory workers creating the product. She also promised to refund and replace any damaged lipsticks purchased by customers. Jaclyn Cosmetics also addressed the refund in a statement on Twitter and the brand’s website. In response to the claims, Hill said on Twitter that she hadn't "seen one other person complain" about damaged lipstick. "I know there's so many jokes that Jaclyn Cosmetics took way too long," she said. Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?". Jaclyn Hill's beauty mantra is: it's more than just makeup. She also promised to refund and replace any damaged lipsticks purchased by customers. In this video, she reveals that she used the same cosmetics laboratory where Hill had been working with the lipsticks. Jaclyn Cosmetics also no longer intends to work with the lab where the issues occurred. One Twitter user, for example, said on Wednesday that their replacement lipstick arrived with black dots embedded. People also said the lipstick they ordered appeared to be melted when they were delivered. Stell also experienced similar defects earlier that Jaclyn Cosmetics was facing. A spokesperson from Jaclyn Cosmetics added: “We want to provide assurances to customers who may have heard that our products are old, or … I will send you a brand new lipstick. However, it is not yet clear whether or not Hill left that lab! So, before the launch of the products, Stell changed the lab. Once people began to receive their orders, some said their lipsticks arrived damaged and broken, while others said the products gave them swollen lips and bumps. Drama Channel Video Says People Are Not Happy With Purchases Thread (4 days ago) In the photo, the lipsticks appear to be pigmented and creamy. Beauty YouTuber Jaclyn Hill has posted a response video to fight back against allegations that her new lipstick line arrived expired or damaged, after fans complained about the products shortly after the launch.. Hill, who appeared in the video without her usual full face of makeup and wearing a simple hoodie, said she decided to wait until Wednesday to release a response so that … It’s official! On May 23, 2019, Hill published a YouTube video announcing the launch of her namesake brand, Jaclyn Cosmetics, which included descriptions and swatches of the 20 nude "So Rich Lipstick" shades to be released within the week. This story was originally published on June 10th. "This shade is a very nude-nude, with a neutral undertone," Hill said in her video. A leading-edge research firm focused on digital transformation. Jaclyn Cosmetics. The problems ranged from a simply melted and expired lipstick, to finding hair, fungus, and sharp pieces plastic in the product. Purchases made on our website may be returned up to 45 days after confirmed delivery for a refund in the original form of payment. "Action needs to be taken before someone is harmed by the unknown substance affecting the products.". While some people said their lipstick was damaged upon opening, others said their products broke after a single use. since, “No Rules Rules: Netflix and the Culture of Reinvention”. She also swatched each product from her brand and listed the Jaclyn Cosmetics launch date as May 30. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more.Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Jaclyn Hill Cosmetics, LLC Overview. Subscribe to our daily newsletter to get more of it. When beauty YouTuber Jaclyn Hill announced the launch of her makeup brand, Jaclyn Cosmetics, on May 30, fans became eager to try her products. choosing a selection results in a full page refresh. "I was not going to launch a brand, over my dead body, that had one launch, and then just faded away. Kenna opened her Jaclyn Cosmetics package in front of the camera so that no one can call it forged. "Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product.". Please note, order processing may take up to two business days.We offer free shipping on Contiguous US orders above $45. The brand has since halted production of Jaclyn Cosmetics to rectify any issues with product quality and switched labs, according to Hill. Others agreed and said they also experienced small black dots on their lipstick, which created a gritty texture when applied. Nothing can be for sure confirmed until Jaclyn Cosmetics makes an official statement, or if someone has this tested in a lab. Still, she urged her followers to alert her if they had received a damaged product, or have any other problems with their lipstick. "It's not super pink-y, it's not super cool, it's not super warm, it's not taupe-y, it's not caramel, it's not brown, it's nude — and it is amazing.". ", "The response to the launch of Jaclyn Cosmetics has been incredible," a representative for Jaclyn Cosmetics previously told INSIDER in a statement. Customer Service. After Hill announced her company on YouTube, some people took issue with her definition of "nude lipstick." When fans asked why Hill deleted her tweet, the beauty mogul said she's "not afraid of anything," but that her message "seemed much more harsh" than she intended. In a YouTube video titled "Introducing Jaclyn Cosmetics!," Hill revealed her beauty brand to fans on May 23. Hill has since released an apology video in which she says her lipsticks are not. people were upset by Hill's description of her lipstick in the shade "Nude AF,", people on Reddit to accuse the makeup mogul of editing her swatches, received his PR box during the second week of June, summer temperatures could melt, and therefore break, the lipsticks, People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use, she received a lipstick with "lumps" in it, "so creamy, so comfortable, and so nude. When fans packages first started arriving they noticed there were many problems. The Jaclyn Cosmetics website includes a photo of all 20 lipsticks from the brand swatched on three different skin tones. By describing a lighter-toned lipstick as being a true nude shade, according to Revelist, Hill appears to have ignored the fact that caramel and brown shades can be nude for people with darker skin tones. Others then accused the makeup mogul of editing her swatches. Like what you see here? Sorry, we cannot refund the cost of shipping. This Jaclyn Hill lipstick situation just isn't going to let up, is it? According to the documents, it appears that lipsticks from Jaclyn Cosmetics were tested by Micro Quality Labs Inc. The brand's initial launch of 20 lipsticks even sold out the day it was released. Jaclyn Announces Jaclyn Cosmetics. But on Twitter, some people are skeptical of Hill's claims. She also assured fans that her lipsticks are safe to use, and promised to refund and replace any damaged products. According to Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her swatches. ", their replacement product seemed to be the same, Kylie Jenner shared a video saying she 'can't wait to try' YouTuber Jaclyn Hill's new controversial lipsticks and then deleted it minutes later, Kim Kardashian West is releasing 7 shades of 'body foundation,' and people have a lot of concerns about the product, A JoJo Siwa makeup kit from Claire's has been recalled after testing positive for asbestos, Leslie Jones is calling for a boycott on Sephora after she says her makeup artist and friend were left 'in tears' while shopping there, The line, which sold 20 lip products, quickly faced backlash — some people didn't agree with Hill's definition of "nude. His video, as well as clips from other social-media stars, led some people to ask Hill why she seems to have waited to share her products with friends. Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, Hill responded with a now-deleted message. In a statement previously sent to INSIDER, a representative for Jaclyn Cosmetics said "less than half of one percent of orders were impacted by compromised product. RELATED: Jaclyn Hill Breaks Silence on Lipstick Controversy, Says They’re Not Moldy or Contaminated. "After countless complaints and a compiled number of photographic evidence, it is safe to say the chances of receiving a 'normal' Jaclyn Hill Cosmetics So Rich Lipstick is incredibly slim," the petition's description reads. "expired, moldy, or hazardous," though people are now skeptical of the YouTuber's promise to replace the products, which are said to be sold out. After people received their orders from the brand, many accused Hill of selling broken products, while some said they experienced lip irritation after using them. Spending over $400 CAD of her own money, Whitnall sent various samples of lipsticks to a lab–including one from Two Faced, Claire's and two from Jaclyn Hill … Lynn added that when she swatched the, her arm "broke out in a rash and became itchy and red." In a statement previously sent to INSIDER. Please report missing, damaged, or defective products within 45 days of delivery, and we will replace damaged or defective products at no additional charge. To be fair, it was important for Jaclyn Hill Cosmetics to conduct its own testing and publish results that dispelled the mold rumors whether other people had negative lab results or not. Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN). She had ordered two lipsticks from Jaclyn’s collection. Jaclyn Hill’s Lipsticks Batch Code Issue. The beauty mogul also said the fans may have ruined their lipstick by wearing it on top of another product, which could, therefore, create bumps. Fans of YouTube beauty guru Jaclyn Hill couldn’t wait to get their hands on the debut launch from her long-awaited cosmetics brand, Jaclyn Cosmetics, when it … Lynn also told INSIDER that her. Jaclyn Cosmetics are made with cosmetic industry-standard, FDA compliant ingredients and are produced in an OTC (Over the Counter) compliant factory that … "Hang on tight you guys, because there's a lot coming," Hill said at the end of her video. With product Quality and switched Labs, according to the documents, it in! Be civil, thank you in advance! -Mod Team Action needs to be one-hit. `` Hang on tight you guys, because there 's so many jokes that Jaclyn Cosmetics ' launch went being. They also experienced small black dots embedded “ no Rules Rules: Netflix and the Culture Reinvention. 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